Product Support
At Convergent Design we offer 24/7 support. We understand that your shot won't wait, and we're happy to accommodate!

Please contact Support at our main office during regular business hours  Monday - Friday 8-5 MST (Denver, USA).Alternatively, for emergencies, you may contact Dan Keaton 24/7 for support (see below). Otherwise, please follow the steps below for basic troubleshooting.


 
Check Your Cables
A frequent cause of problems customers report is an intermittent
HD-SDI cable. All HD-SDI cables and all Connectors MUST be
true 75 Ohm. Always try to substitute another HD-SDI cable before
continuing your troubleshooting.
 
 

         
Check for Updates
If you are experiencing difficulties, please visit the Product Updates
and confirm you are running the latest firmware updates. If not,
please download and retry, as this frequently will update a known error.
 
   
 

 
Visit Our Forum
Our users like to share tips and tricks. You can find answers
to many of your questions by visiting our Forum at DVinfo.net.
 
       

 
Refer to Documentation
Please refer to the User Manual and the FAQ which document
basic usage and help answer common questions.
 
       

 
Submit a Support Request
Please fill out and submit the brief form. A member of our team
will get this request immediately and return contact shortly. Please
note there is a field to upload the .txt file from your product; have
this ready for the best and fastest support possible.
 
       

    
Contact Us
If you still haven't found a resolution, we will be happy to help you.
Below find a list of appropriate contacts.
To email our support department:     
CD Support   at   convergent-design . com


For technical support call:
Andy Mangrum
Weekdays 7:30 am - 5:30 pm Mountain Time 
USA Mountain Time Zone - GMT (UTC) -7
++(720)-221-3861 (Option Support)
++(720)-227-9296 Fax 


Operational questions, or after hours support call:
Dan Keaton
Weekdays 5:30 am - 10:30 pm Eastern Time
Eastern Time Zone - GMT (UTC) -5
Primary (803) 278-0941 (This is the best number to call)
Mobile (719) 930-1376
Emergency mobile:  (706) 294-4091
Skype:  dan dot keaton1 (change the "dot"  to  "." and remove spaces) 


 

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